Frequently asked questions
WHO WE ARE
Adult Pleasures is one of Australia’s leading retailers of adult toys in the country. Adult Pleasures started as an online store owned and operated as a small family business, which has expanded into retail outlets in Queensland. Our Fortitude Valley store carries one of the largest ranges of adult toys in the country. Chances are if you can’t find it in our store it will be located in our 550 square metre warehouse located in Browns Plains, which means you won’t be left waiting for weeks on end, for your products.
Adult Pleasures has an upstanding relationship with the countries leading wholesalers which means we are able to carry the best brands at the cheapest prices. We also have relationships with leading manufacturers in the United States which means we have better buying power than most retailers. Adult Pleasures was previously one of the leading wholesalers in Australia. Chances are if you have seen some of our products on competitors websites, it has come from us. Adult Pleasures has access to over 25,000 product lines, so if you can’t find something on our site please contact us via our contact form and we will get back to you with pricing and availability.
At Adult Pleasures, our business is your pleasure. We will only sell you products that are suitable for you. Our experts do not recommend products just to close a sale, and take your money like most companies. We take the time to give you options that will suit We make it our business to bring couples closer together.
Tegan and James
SHIPPING AND HANDLING
We offer different payment options for your convenience, these include SECURE PAY and PayPal. We do not store credit card information on file. We understand that there are many stores that do not offer buyer protection for products ordered online but at Adult Pleasures we offer this to all our customers to ensure buying confidence. We understand that you want confidence in the companies you buy off so we go the extra mile to keep you updated on the entire process from start to finish.
Once your order is placed online, you will receive an order confirmation via email. As we carry stock ourselves, your order is generally shipped with in 24-48 hours. Once your order is shipped, you will receive an email confirmation that your order has been fulfilled. Shortly after you will receive an email with tracking information so you can see where your order is from the moment it leaves our warehouse.
We understand that when you order our products, you want your products delivered discreetly and inconspicuously. We ship daily via Australia Post in packages that are plainly packaged for your privacy. Our return address will be listed as AP Trading, it will have no reference to adult products what-so-ever.
Your products are shipped in bubble wrap and tissue paper to make sure there is no risk of your product being damaged during transit. If you receive a package which has been damaged during transport, please contact us immediately. If we find your product to have been damaged during transport we will arrange to have the product replaced and sent out quickly and efficiently.
We also offer a CLICK AND COLLECT OPTION for people who wish to pick up from our Fortitude Valley store. We do offer specials on our website, that are not offered in store. So its definitely worth keeping up to date with our E Club specials to ensure you never miss out on a great deal.
PRICE MATCH GUARANTEE
If you find the same price advertised on a competitors website for a lower price, please contact us via our website with a link to the product you wish to purchase, and our customer service team will contact you back within 24 hours. We will beat any competitor’s price by 5% to ensure that when you buy off Adult Pleasures you know you won’t be paying too much. We do offer specials on our website, that are not offered in store. So its definitely worth keeping up to date with our E Club specials to ensure you never miss out on a great deal.